Position- Customer Service Representative
Exp- Fresher-1 yrs
Notice Period- Immediate joiner- 15 days
Location- Hyderabad
Working days and Timing- 6 days
Skills- Telugu and Hindi/ English (mandatory), handle inbound/outbound calls, WhatsApp, and chat support, resolving customer issues and coordinating with internal teams, customer service and problem-solving
We're looking for a Customer Support Executive to provide exceptional support to retailers and distributors via calls, WhatsApp, and chat. You'll resolve customer queries, assist newly onboarded users, coordinate with internal teams, and ensure a seamless customer experience.
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Handle customer queries through calls, WhatsApp, and chat.
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Support retailers and distributors with onboarding, app usage, and order-related assistance.
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Resolve issues related to orders, deliveries, pricing, billing, and the app, escalating when required.
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Coordinate with internal teams to ensure timely issue resolution.
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Maintain accurate CRM/ticketing records and follow up until closure.
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Share customer feedback to improve products and processes.
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Graduate (or final-year student) with excellent communication skills.
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Fluent in Telugu and Hindi/English; English for internal communication.
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Strong customer service, problem-solving, and interpersonal skills.
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Comfortable using smartphones, WhatsApp, CRM tools, and basic computer applications.
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Ability to multitask, stay organized, and take ownership of customer issues.
