Job Description – Receptionist:
Receptionist / Front Office Executive
Job Summary:
The Receptionist is responsible for managing front office operations, attending patient inquiries, scheduling appointments, maintaining records, and ensuring a professional and welcoming experience for all patients visiting the clinic.
Key Responsibilities:
Patient Reception & Coordination
- Welcome patients and visitors professionally.
- Register new patients and update patient records.
- Guide patients regarding hearing assessments, hearing aid trials, and follow-up visits.
- Coordinate patient flow between Audiologists, ENT Specialists, and patients.
Appointment Management
- Schedule, confirm, and reschedule appointments.
- Make reminder calls for appointments and follow-up visits.
- Maintain daily appointment schedules and patient records.
Customer Service
- Attend telephone calls, WhatsApp messages, and email inquiries.
- Provide basic information regarding clinic services, hearing tests, hearing aids, and service appointments.
- Address patient concerns and escalate issues to the concerned staff when required.
Administrative Duties
- Maintain patient files and clinic records.
- Prepare invoices, receipts, and payment records.
- Manage clinic documentation and reports.
- Handle data entry and maintain confidentiality of patient information.
Inventory & Coordination
- Coordinate with audiologists regarding hearing aid deliveries and service requests.
- Maintain records of hearing aid accessories, batteries, and consumables.
- Assist in stock monitoring and reporting.
Required Qualifications
- Bachelor’s Degree / Diploma in any discipline.
- Basic computer knowledge (MS Office, Email, Internet).
- Good communication skills in Tamil and English.
- Prior experience in a healthcare clinic, hospital, hearing aid centre, or customer service role is preferred.
Skills Required
- Excellent communication and interpersonal skills.
- Customer-focused attitude.
- Good organizational and multitasking abilities.
- Professional appearance and behavior.
- Ability to handle patients with empathy and patience.
Working Hours
9.30 am to 07.00 pm (Sunday Holiday)
Salary
Pay: From ₹10,000.00 per month
Work Location: In person
