Job Description – Voice Process Executive Position: Voice Process Executive Department: Operations / Customer Support Employment Type: Full-Time Shift: Day Shift Process: Domestic & International Voice Process Experience: Fresher to 2 Years Qualification: Any Graduate Job
Summary:
Ace Infotech is seeking dynamic and customer-focused Voice Process Executives to handle domestic and international customer interactions through inbound and outbound calls. The ideal candidate should possess excellent communication skills, a customer-centric approach, and the ability to provide timely and effective resolutions.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Communicate effectively with domestic and international customers.
- Understand customer requirements and provide appropriate solutions.
- Resolve customer queries and escalate complex issues when necessary.
- Maintain accurate records of customer interactions and updates. - Adhere to quality standards, productivity targets, and process guidelines.
- Maintain professional call etiquette and deliver high customer satisfaction.
- Coordinate with internal teams for issue resolution.
- Ensure compliance with company policies and procedures. Eligibility Criteria
- Any Graduate.
- Fresher to 2 years of experience in Voice Process, Customer Support, Telecalling, or BPO. - Excellent verbal communication skills in English and regional languages (preferred).
- Good listening, interpersonal, and problem-solving skills.
- Basic computer knowledge and typing skills. - Willingness to work in a day shift environment. Preferred Skills
- Strong communication and customer-handling abilities.
- Positive attitude and eagerness to learn.
- Ability to work in a fast-paced environment.
- Team player with good coordination skills.
Key Performance Indicators (KPIs)
- Call Quality
- Customer Satisfaction
- Productivity
- Attendance and Adherence
- Process Compliance and Target Achievement
Pay: ₹10,000.00 - ₹20,000.00 per month
Work Location: In person
