Destination Operations Manager
Job Location: Indiranagar, Bengaluru
Employment Type: Full-time, Permanent
Work Schedule
- Monday to Friday: Work From Office (WFO)
- Saturday: Work From Home (WFH)
- Shift Timing: 2:00 PM to 2:00 AM IST (US Shift)
Job Summary
We are looking for an experienced Destination Operations Manager to lead and manage import and destination delivery operations across North America and Europe.
The role will involve managing customs clearance, inland transportation, last-mile delivery, vendor/carrier relationships, operational performance, and a team to ensure smooth, compliant, and cost-effective shipment execution.
Key Responsibilities
- Manage destination operations across North America and Europe.
- Oversee customs clearance, inland transportation, and last-mile delivery.
- Ensure SLA adherence and minimize unexpected/accessorial charges.
- Monitor daily shipment execution and proactively resolve operational exceptions.
- Drive adherence to SOPs and continuously improve operational processes.
- Evaluate carrier and vendor performance based on service quality, reliability, and cost.
- Build strong relationships with carriers, logistics partners, and service providers.
- Track shipment milestones, collect PODs, and conduct shipment audits.
- Prepare daily, weekly, and monthly operational performance reports.
- Maintain accurate operational data and reporting systems.
- Lead, mentor, and manage team members while driving accountability and performance.
Requirements
- Graduate/Postgraduate degree in a relevant discipline.
- 6–7 years of relevant experience with demonstrated people-management responsibility.
- Alternatively, 2–3 years of relevant post-MBA experience in Operations, Logistics, or Supply Chain.
- Strong experience in logistics/import operations and vendor management.
- Proven ability to lead and manage teams effectively.
- Strong analytical and data-driven decision-making skills.
- Advanced/proficient knowledge of MS Excel and Google Sheets.
- Excellent written and verbal English communication skills.
- Hands-on experience with AI tools for operational activities is preferred.
- Willingness to work in US business hours (2:00 PM – 2:00 AM IST).
- Comfortable working Monday to Friday from office and Saturday from home.
Key Skills
Destination Operations | Import Operations | Logistics | Supply Chain | Customs Clearance | Last-Mile Delivery | Vendor Management | Carrier Management | Team Management | SLA Management | Shipment Tracking | MIS Reporting | Advanced Excel | Google Sheets
Experience: 6–10 Years
Work Mode: WFO Monday–Friday | WFH Saturday
Shift: 2:00 PM – 2:00 AM IST | US Shift
Pay: ₹1,200,000.00 - ₹2,000,000.00 per year
Work Location: In person
