JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
The Travel Coordinator manages the day-to-day operations of domestic and international business travel across India, ensuring a seamless experience for all travelers for one of our key clients. In this highly operational and service-oriented role, you will act as the primary point of contact for client’s employees, visitors, travel vendors, and partners within a fast-paced environment. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. By maintaining strict compliance with client’s corporate travel policies and driving cost controls, you will help optimize their travel program.
What your day-to-day will look like:
Travel Planning & Coordination
Coordinate end-to-end domestic and international travel arrangements for employees, leadership teams, visitors, and business partners.
Arrange flight bookings, hotel accommodations, visa support, airport transfers, local transportation, and travel-related logistics.
Review travel requests against company travel policies and approval requirements before initiating bookings.
Provide employees with flight, hotel, and transportation options aligned with approved budgets and travel guidelines.
Manage last-minute travel changes, cancellations, re-bookings, and emergency travel requirements.
Visa & Immigration Support
Coordinate visa applications through appointed travel and visa partners.
Support employees with invitation letters, business visa documentation, immigration requirements, and travel advisories.
Track visa processing timelines and ensure documentation is complete before travel commencement.
Maintain records of passport validity, visa expirations, and supporting travel documentation.
Hotel & Accommodation Management
Coordinate hotel reservations for both short-term and long-term stays.
Maintain relationships with preferred hotel partners and negotiate competitive rates where required.
Support international visitors traveling to India by arranging accommodations and travel assistance.
Ensure hotel bookings comply with corporate travel standards and approved limits.
Ground Transportation Management
Arrange airport transfers, local transportation, executive transportation, and intercity travel requirements.
Coordinate transportation requirements through approved vendors.
Ensure timely communication of driver details, pickup schedules, and traveler itineraries.
Resolve real-time transportation issues and escalations.
Travel Desk Operations
Manage the India Travel Desk mailbox and respond to travel requests within defined service levels.
Act as the primary point of contact for traveler queries, booking requests, travel changes, and policy clarifications.
Maintain travel request trackers, booking logs, and approval records.
Publish standardized traveler communications, itineraries, and travel guidelines.
Vendor & Stakeholder Management
Liaise with travel agencies, airlines, hotels, visa partners, transportation vendors, and internal stakeholders.
Monitor service quality and ensure vendors meet agreed service standards.
Escalate booking issues and service failures to appropriate vendors.
Support travel program improvements and vendor performance reviews.
Compliance & Administration
Ensure travel bookings comply with company travel and expense policies.
Assist employees with expense-related travel documentation where required.
Support Concur and travel management system administration activities.
Maintain accurate travel records, traveler profiles, and approval documentation.
Generate travel reports and management information including travel spend, booking trends, and vendor utilization.
International Visitor Support
Coordinate travel arrangements for global colleagues visiting India offices.
Provide pre-arrival travel information, hotel recommendations, transportation arrangements, and office logistics support.
Assist visitors with local travel requirements and stay-related coordination during their visit.
Required qualifications:
Bachelor's Degree in Business Administration, Hospitality, Tourism, Travel Management, or a related field
5+ years of professional experience in corporate travel coordination, travel desk operations, or hospitality services
Proven experience successfully managing both domestic and international travel logistics
Hands-on experience working directly with travel agencies, airlines, visa partners, and hotel vendors
Strong customer service orientation combined with budget awareness and cost control skills
Excellent written and verbal communication skills to collaborate with diverse internal and external stakeholders
Demonstrated ability to multi-task, manage tight timelines, and handle problem-solving and escalation management under pressure
Advanced skills in Microsoft Office applications to assist with documentation and tracking
Experience using travel platforms such as Concur, SAP Concur, ServiceNow, MakeMyTrip Corporate, Akbar Corporate, or equivalent travel systems
Prior experience supporting high-level executive travel or specialized business partner logistics
This role requires flexibility to accommodate different time zones and occasional after-hours support for travel emergencies.
Success Measures
Travel requests processed within SLA.
Traveler satisfaction scores.
Zero policy compliance breaches.
Accurate visa and documentation support.
Reduction in booking errors and rework.
Effective vendor performance management.
Timely response and closure of Travel Desk requests.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
