Role Overview:
To generate rental business for dewatering pumps and manage the complete rental sales cycle, and ensure timely payment collection from customers as per agreed terms.
Key Responsibilities
1. Rental Sales & Business Development
- Identify and develop rental opportunities for dewatering pumps and systems.
- Handle inquiries from contractors, EPC companies, and project sites.
- Prepare and submit rental quotations, technical offers, and commercial proposals in CRM.
- Negotiate rental terms, duration, and commercial conditions with customers.
- Convert enquiries into confirmed rental orders / work orders
2. Customer Coordination
- Coordinate with customers for site visit, scope finalization, and mobilization planning.
- Act as the single point of contact for customers during the rental period.
- Maintain strong relationships to ensure repeat rental business.
3. Order Processing & Documentation
- Ensure timely receipt of work order / LoI from customers.
- Coordinate with internal execution and logistics teams for material deployment.
- Ensure all rental orders are properly entered and tracked in CRM/SAP systems
4. Payment Follow-Up (Key Responsibility)
- Ensure collections are completed within agreed credit terms.
- Escalate payment delays to the reporting manager as required.
- Maintain updated records of outstanding, receivables, and payment status.
5. Coordination with Internal Teams
- Work closely with execution/operations team to ensure customer satisfaction on site.
- Coordinate with service and maintenance teams for uninterrupted pump operation.
- Align rental availability and future bookings with execution team.
6. Reporting & MIS
o Daily/weekly rental sales activity reports
o Outstanding & payment follow-up reports
o Customer visit and enquiry status reports
o Rental revenue
o Order conversion ratio
o Collection efficiency
o Repeat customer business
