Job Title: ServiceNow Developer (Platform, App Engine, UI, Mobile, Integrations, AI)
Experience: 5-8 years
Location: Pune, India (Remote-hybrid as per project need)
Job Overview:
Develop high-quality solutions across the ServiceNow platform: ITSM features, UI Builder/Now Experience, App Engine, Mobile, Virtual Agent, Generative AI/Now Assist, and integrations.
Key Responsibilities:
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Build forms, lists, client/server scripts, Flow Designer actions, App Engine Studio apps
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Develop UI Builder pages, workspaces, components; Mobile cards & features
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Implement Virtual Agent topics, NLU models; configure Now Assist experiences
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Create integrations using IntegrationHub (REST/SOAP/JDBC), transform maps, MID Server
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Configure SLAs, Catalog Items, Approvals, Notifications
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Write ATF tests; follow coding standards, performance best practices, secure ACL design
Must-Have Qualifications:
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Strong JavaScript (Glide API), client/server scripting, business rules, Script Includes
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Experience with UI Builder, App Engine Studio, Flow Designer, IntegrationHub
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Exposure to Virtual Agent, Predictive Intelligence/GenAI (Now Assist), Performance Analytics
Preferred Qualifications:
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Knowledge of CSDM/CMDB, HRSD pages, Employee Center, Mobile Branding
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Experience with Git, CI/CD pipelines, update-set governance, ATF coverage
Certifications (Mandatory):
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Mandatory: CSA
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Mandatory: CIS – at least one relevant module (CIS‑ITSM, CIS‑HR, CIS‑App Engine, CIS‑CSM – as applicable)
Soft Skills:
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Problem solving and clean code discipline
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Documentation and collaborative delivery with BA/QA
Interview Rubric (Weighting):
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Core Platform & Scripting (35%)
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UI Builder / Now Experience (20%)
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Integrations & Flow Designer (20%)
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VA / GenAI / PA (15%)
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Quality (ATF) & Governance (10%)
Suggested Screening Questions:
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Build a Flow Designer orchestration with subflows, error handling, and retry logic
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Create a UI Builder workspace with role-based visibility and client state
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Implement a REST integration using Import Set API and transform maps
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Demonstrate ATF tests for a catalog item end-to-end
Posting Snapshot:
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Exp: 5–8 yrs | Certs: CSA + CIS (relevant)
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Responsibilities: Build flows, apps, workspaces, VA/GenAI features, integrations, ATF tests
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Skills: Glide API, Flow Designer, IntegrationHub, UI Builder, App Engine Studio, VA
