Key Responsibilities
- Provide day-to-day technical support for the SBT Portal.
- Assist corporate users and staff with login, booking, cancellation, and other portal-related issues.
- Monitor the portal and report technical errors or system issues.
- Perform basic testing and troubleshooting of portal functions.
- Coordinate with the software development/vendor team for technical issues.
- Maintain records of reported issues and their resolution status.
- Assist with user account creation, access, and password-related issues.
- Check and report errors related to flight booking, hotel booking, insurance, and other SBT services.
- Assist in testing new features and system updates before implementation.
- Prepare basic reports and maintain SBT-related documentation.
- Train or guide staff on basic SBT portal usage.
- Ensure timely follow-up on unresolved technical issues.
Required Skills
- Fresher with a degree/diploma in IT, Computer Science, Software, or a related field.
- Basic knowledge of software applications and web portals.
- Basic understanding of HTML, databases, APIs, or networking is an advantage.
- Good troubleshooting and problem-solving skills.
- Good communication and coordination skills.
- Willingness to learn travel technology and SBT systems.
- Good knowledge of MS Office and basic computer operations.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
