JOB DESCRIPTION – THERAPY LEAD
Location: Delhi
Department: Clinical Operations
Reporting To: Centre Head Medical Officer
About HCAH
HCAH is a leading rehabilitation and recovery organization committed to delivering high-quality, patient-centric care through multidisciplinary clinical excellence and operational efficiency.
Key Responsibilities
· Lead and manage the day-to-day operations of the therapy department to ensure seamless service delivery.
· Plan, allocate and optimize therapist schedules to maximize productivity and resource utilization.
· Ensure delivery of high-quality therapy services in line with established clinical protocols, SOPs and quality standards.
· Monitor patient progress and promote continuity of care by driving therapy renewals and adherence to treatment plans.
· Identify opportunities to enhance patient care through appropriate cross-referral and cross-selling of therapy services.
· Ensure timely, accurate and complete clinical documentation and maintain audit readiness at all times.
· Collaborate with medical, nursing and operations teams to deliver integrated patient care.
· Handle patient concerns and grievances promptly while ensuring a superior patient experience.
· Mentor, coach and develop therapists, identify future leaders and build a strong talent pipeline within the department.
· Conduct regular performance reviews, competency assessments and ongoing learning and development initiatives.
· Monitor departmental performance, analyse trends and implement process improvements to enhance operational efficiency.
· Ensure compliance with statutory requirements, accreditation standards and organizational policies.
· Drive a culture of clinical excellence, accountability, teamwork and continuous improvement.
· Support Centre Head in achieving departmental goals related to quality, patient satisfaction and business performance.
Qualifications
MPT Neuro preferred.
Experience
- 4–10 years of relevant clinical experience.
- Minimum 2–3 years in a team leadership or supervisory role.
- Experience in rehabilitation, hospital or home healthcare settings preferred.
Skills & Competencies
· Clinical Leadership
· People Management
· Operational Planning
· Patient Relationship Management
· Communication & Stakeholder Management
· Quality & Compliance
· Problem Solving
· Decision Making
· Training & Coaching
· Data Analysis & Reporting
Pay: ₹55,000.00 - ₹65,000.00 per month
Work Location: In person
