- Check the day's appointments, expected visitors, deliveries, and test rides.
- Keep required registers, forms, brochures, and stationery ready.
- Review pending customer enquiries and messages.
- Welcome every customer politely and professionally.
- Understand the reason for the customer's visit.
- Ask basic requirements such as model enquiry, service-related query, booking, delivery, finance, exchange, or complaint.
- Direct the customer to the appropriate Sales Executive, Sales Manager, Service Advisor, Finance Executive, or other department.
- Ensure customers are attended to without unnecessary waiting.
- Answer incoming showroom calls professionally.
- Identify the customer's requirement and provide basic information.
- Transfer calls to the appropriate department/person.
- Forward customer requests to the concerned Sales or Service team.
- Record walk-in customer details accurately.
- Collect basic information such as:
- Customer name
- Contact number
- Interested TVS model
- Purchase requirement
- Source of enquiry
- Expected purchase date
- Create/update customer records in the CRM or showroom system.
- Ensure enquiries are assigned to the appropriate Sales Executive.
- Schedule appointments for customers.
- Maintain the daily appointment calendar.
- Confirm appointments by phone or WhatsApp.
- Coordinate test-ride appointments with the sales team.
- Coordinate customer appointments for vehicle delivery.
- Inform the concerned employee when the customer arrives.
- Inform Sales Executives about new walk-in customers.
- Distribute enquiries according to showroom procedure.
- Maintain customer waiting/interaction records.
- Help arrange brochures, price information, forms, and other approved sales materials.
- Assist with booking documentation when required.
- Coordinate communication between customers and sales staff.
- Check the day's scheduled deliveries.
- Coordinate with the Sales Executive and delivery team.
- Welcome customers arriving for delivery.
- Ensure required documents and forms are available.
- Help coordinate the customer waiting area and delivery process.
- Ensure the customer is directed to the appropriate person for vehicle handover and explanation.
- Listen politely to customer complaints.
- Understand the basic nature of the issue.
- Avoid arguing with customers.
- Forward sales-related complaints to the Sales Manager.
- Forward service/technical complaints to the Service Department or Service Manager.
- Record important complaints and follow up according to showroom procedure.
Maintain accurate records such as:
- Walk-in customer register
- Telephone enquiry register
- Appointment register
- Test-ride appointments
- Delivery schedule
- Customer feedback
- Complaint records
- Visitor records
- Courier/inward/outward records where applicable
- Enter customer enquiries into the CRM/dealer management system.
- Update customer information.
- Record appointments and follow-ups.
- Check pending enquiries.
- Prepare basic daily reports.
- Maintain accurate digital and physical records.
- Ensure customer information is handled confidentially.
Pay: ₹14,000.00 - ₹16,000.00 per month
Benefits:
- Commuter assistance
- Paid time off
Work Location: In person
