About the Role
We are looking for a dynamic and customer-focused Luxury Sales Associate to deliver an exceptional buying experience to clients seeking premium residential and investment properties. The ideal candidate is passionate about luxury sales, possesses excellent interpersonal skills, and has the ability to build lasting relationships with discerning clientele.
As a Luxury Sales Associate, you will represent the brand with professionalism, guide clients through every stage of the property buying journey, and contribute to achieving the company's sales objectives.
Key ResponsibilitiesSales & Client Engagement
- Engage with prospective buyers through walk-ins, digital leads, referrals, and channel partners.
- Understand client requirements, lifestyle preferences, and investment objectives.
- Present luxury residential projects with confidence and professionalism.
- Conduct project presentations, site visits, and personalized property tours.
- Recommend suitable properties based on client needs and budget.
Lead Management
- Qualify incoming leads and maintain an organized sales pipeline.
- Follow up with prospects through calls, emails, and meetings.
- Ensure timely CRM updates with accurate customer information.
- Maintain high lead response standards.
Sales Conversion
- Build trust through consultative selling.
- Handle client objections and provide effective solutions.
- Prepare quotations, payment plans, and booking documentation.
- Coordinate with internal teams to ensure smooth transaction closure.
Customer Relationship Management
- Deliver an outstanding customer experience throughout the sales cycle.
- Maintain relationships with existing clients for repeat business and referrals.
- Support customers during documentation, loan processing, and possession coordination.
Market Knowledge
- Stay informed about luxury real estate trends, competitor offerings, pricing, and infrastructure developments.
- Understand investment opportunities and effectively communicate project value.
Required Skills
- Excellent communication and presentation skills.
- Strong negotiation and closing abilities.
- Customer-centric approach with premium service etiquette.
- Relationship-building and networking skills.
- Professional appearance and positive attitude.
- Ability to work in a target-driven environment.
- CRM proficiency (Salesforce, LeadSquared, Zoho CRM, or similar).
- Strong time management and organizational skills.
Qualifications
- Bachelor's degree in Business, Marketing, Hospitality, or a related field.
- 1–3 years of experience in luxury real estate sales or premium customer-facing industries.
- Fresh graduates with exceptional communication and a passion for luxury sales may also be considered.
Key Performance Indicators (KPIs)
- Monthly sales bookings and revenue achievement.
- Lead-to-site visit conversion rate.
- Site visit-to-booking conversion rate.
- Customer satisfaction and service quality.
- CRM accuracy and timely updates.
- Referral generation and repeat business.
- Achievement of monthly and quarterly sales targets.
What We Offer
- Competitive salary with attractive performance incentives.
- High-value luxury property portfolio.
- Professional training and career development.
- Opportunities for rapid career progression.
- Dynamic and collaborative work environment.
- Exposure to premium clientele and marquee real estate projects.
Pay: ₹30,000.00 - ₹45,000.00 per month
Benefits:
- Cell phone reimbursement
- Leave encashment
- Paid sick time
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Direct sales: 1 year (Preferred)
Language:
Work Location: In person
