Job Title
Microsoft 365 Support Engineer / Senior M365 Support Analyst
Experience
6–7 years in Microsoft 365 / Enterprise IT Support
Job Summary
We are seeking an experienced Microsoft 365 Support professional with 6–7 years of hands-on experience in administering, supporting, and troubleshooting Microsoft 365 services. The role involves L2/L3 support, incident resolution, service optimization, and collaboration with cross-functional teams to ensure stable and secure M365 operations.
Key Responsibilities
Microsoft 365 Administration & Support
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Provide L2/L3 support for Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive for Business, Teams, and Outlook
-
Manage user accounts, mailboxes, distribution lists, shared mailboxes, and permissions
-
Troubleshoot mail flow issues, calendar issues, and client connectivity problems
Identity & Access Management
-
Administer Azure AD / Entra ID, including user lifecycle management
-
Manage Conditional Access, MFA, SSO, and password policies
-
Support AAD Connect synchronization issues
Security & Compliance
-
Support Microsoft Defender (Office 365 / Endpoint)
-
Assist with DLP, retention policies, eDiscovery, audit logs, and compliance center tasks
-
Respond to security incidents such as phishing, malware, and suspicious sign-ins
Teams & Collaboration
-
Troubleshoot Microsoft Teams issues (chat, meetings, calling, voice, and conferencing)
-
Manage Teams policies, app permissions, and integrations
Device & Endpoint Management
-
Support Intune / Endpoint Manager for device enrollment, policies, and compliance
-
Troubleshoot Windows and mobile device access to M365 services
Monitoring & Incident Management
-
Handle incidents, service requests, and escalations within SLA
-
Coordinate with Microsoft Support for critical or complex issues
-
Perform root cause analysis and implement preventive measures
Documentation & Process Improvement
-
Create and update KB articles, SOPs, and operational documentation
-
Participate in service improvement initiatives and M365 enhancements
Required Skills
Technical Skills
-
Strong experience with Microsoft 365 Admin Center
-
Expertise in Exchange Online, SharePoint Online, Teams, OneDrive
-
Solid knowledge of Azure AD / Entra ID
-
Hands-on experience with PowerShell for M365 administration
-
Experience with Intune, Defender, and M365 Security & Compliance
-
Understanding of DNS, SMTP, Autodiscover, and hybrid environments
Soft Skills
-
Strong troubleshooting and analytical skills
-
Excellent communication and stakeholder management
-
Ability to work independently and handle escalations
-
Experience working in ITIL-based support environments
Certifications (Preferred)
-
Microsoft Certified: MS-102 / MS-100 / MS-101
-
Microsoft Certified: Security, Compliance, and Identity Fundamentals
-
ITIL Foundation
Work Environment
-
Enterprise IT support / Managed Services environment
-
Rotational shifts or on-call support (if applicable)
Job Title
Microsoft 365 Support Engineer / Senior M365 Support Analyst
Experience
6–7 years in Microsoft 365 / Enterprise IT Support
Job Summary
We are seeking an experienced Microsoft 365 Support professional with 6–7 years of hands-on experience in administering, supporting, and troubleshooting Microsoft 365 services. The role involves L2/L3 support, incident resolution, service optimization, and collaboration with cross-functional teams to ensure stable and secure M365 operations.
Key Responsibilities
Microsoft 365 Administration & Support
-
Provide L2/L3 support for Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive for Business, Teams, and Outlook
-
Manage user accounts, mailboxes, distribution lists, shared mailboxes, and permissions
-
Troubleshoot mail flow issues, calendar issues, and client connectivity problems
Identity & Access Management
-
Administer Azure AD / Entra ID, including user lifecycle management
-
Manage Conditional Access, MFA, SSO, and password policies
-
Support AAD Connect synchronization issues
Security & Compliance
-
Support Microsoft Defender (Office 365 / Endpoint)
-
Assist with DLP, retention policies, eDiscovery, audit logs, and compliance center tasks
-
Respond to security incidents such as phishing, malware, and suspicious sign-ins
Teams & Collaboration
-
Troubleshoot Microsoft Teams issues (chat, meetings, calling, voice, and conferencing)
-
Manage Teams policies, app permissions, and integrations
Device & Endpoint Management
-
Support Intune / Endpoint Manager for device enrollment, policies, and compliance
-
Troubleshoot Windows and mobile device access to M365 services
Monitoring & Incident Management
-
Handle incidents, service requests, and escalations within SLA
-
Coordinate with Microsoft Support for critical or complex issues
-
Perform root cause analysis and implement preventive measures
Documentation & Process Improvement
-
Create and update KB articles, SOPs, and operational documentation
-
Participate in service improvement initiatives and M365 enhancements
Required Skills
Technical Skills
-
Strong experience with Microsoft 365 Admin Center
-
Expertise in Exchange Online, SharePoint Online, Teams, OneDrive
-
Solid knowledge of Azure AD / Entra ID
-
Hands-on experience with PowerShell for M365 administration
-
Experience with Intune, Defender, and M365 Security & Compliance
-
Understanding of DNS, SMTP, Autodiscover, and hybrid environments
Soft Skills
-
Strong troubleshooting and analytical skills
-
Excellent communication and stakeholder management
-
Ability to work independently and handle escalations
-
Experience working in ITIL-based support environments
Certifications (Preferred)
-
Microsoft Certified: MS-102 / MS-100 / MS-101
-
Microsoft Certified: Security, Compliance, and Identity Fundamentals
-
ITIL Foundation
Work Environment
-
Enterprise IT support / Managed Services environment
-
Rotational shifts or on-call support (if applicable)
