- Develop and execute innovative strategies to improve and secure business delivery.
- Manage Dialer Strategies.
- Ensure full compliance with all company, departmental, legal, and regulatory requirements.
- Ensure that the portfolio meets client and internal company performance benchmarks.
- Actively develop the management capabilities and business acumen of direct reporters, and drives the development of team members, ensuring full and well- rounded team competency.
- Ability to execute policies, processes and procedures of the organization.
- Demonstrate leadership skills with experience managing 5-10 Teams.
- Solid skills of persuasion and negotiation, paired with an innate ability to develop trust, confidence and consensus.
- Strong focus on Customer Service.
- Strong Employee Retention capabilities.
- At least 2 years of experience as an AM-Operations.
- 5 years of experience in the BPO business. Prior third party/first party collections experience.
- Demonstrated leadership capabilities, including ability to organize and manage human resources to attain goals.
- Willingness to work night shifts.
- Preferred Qualification – Any Graduate.
Kindly Note: At Credence, we uphold the highest standards of integrity in our recruitment process. We do not charge any fees at any stage of the hiring process, and we strictly prohibit any third parties, vendors, or individuals from soliciting money in exchange for job opportunities at Credence.
If you are approached by anyone requesting payment or offering you a position at Credence in exchange for money, do not engage with them. Such actions are fraudulent and not authorized by Credence. Please report any such incidents immediately to our official HR team at [email protected]
Your safety and trust are important to us. Thank you for helping us maintain a fair and transparent hiring environment.
