The Head - Coaching & Transformation for India is responsible for scaling and sustaining enterprise-wide adoption of BTOM-aligned ways of working by leading a large team of coaches and ensuring consistent, high-quality coaching practices across all value streams.
This role acts as the operational steward of the Coaching & Transformation CoE in India, ensuring that:
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Coaching practices are standardized, scalable, and effective
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Value streams operate with clarity, discipline, and continuous improvement mindset
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Teams are enabled to deliver predictable, high-quality outcomes through strong ways of working
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This leader ensures that teams operate effectively, so those outcomes become possible
Key Responsibilities
1. CoE Stewardship & Governance (India)
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Act as the primary steward of Coaching & Transformation CoE standards across India.
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Ensure all Team Coaches:
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Consistently apply approved frameworks, playbooks, and engagement models
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Operate within defined quality and outcome expectations
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Establish governance mechanisms to track:
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Coaching effectiveness
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Adoption of ways-of-working standards
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Consistency across value streams
2. Coaching Practice Quality, Compliance & Consistency
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Monitor and reinforce adherence to:
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Coaching playbooks
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Value stream engagement models
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Transformation metrics
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Identify inconsistency patterns across coaches, teams, or value streams and:
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Drive targeted interventions
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Standardize best practices
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Ensure coaching quality does not vary by individual coach—build a “CoE-certified” standard
3. Leadership & Capability Development of Coaches
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Lead, mentor, and manage 25+ Team Coaches including various Manager - Team Coaches across multiple business lines.
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Provide day-to-day leadership, feedback, and coaching to coaches to:
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Improve coaching effectiveness
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Build depth in facilitation, system thinking, and value stream optimization
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Establish structured development programs:
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Coaching maturity journey
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Coaching playbooks, learning paths and Capability models / trainings
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This role builds coaching capability as a competitive advantage, not just a support function.
4. Value Stream Alignment
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Partner with Senior Value Stream Coaches to ensure:
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Coaching aligns with value stream goals and context
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Teams operate cohesively across the value stream
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Ensure alignment between:
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BTOM operating model
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Team-level ways of working
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Resolve friction between team coaches, teams within a Value stream
5. Two-Way Leadership Interface (India Global CoE)
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Act as a strategic conduit between:
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Global Coaching & Transformation CoE Lead
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India-based coaches and value streams
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Surface:
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Risks, adoption challenges, and systemic issues from India
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Insights, innovations, and improvement opportunities
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Translate global CoE direction into practical, executable guidance for India teams
6. Coach Onboarding & Continuous Enablement
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Design and institutionalize:
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Structured onboarding model for new coaches
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Shadowing, certification, and ramp-up mechanisms
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Continuously upskill coaches on:
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BTOM principles
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Lean/agile practices
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Value stream thinking
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Facilitation and stakeholder management
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Contribute to scaling the CoE by:
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Refining playbooks, templates, and engagement approaches
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Codifying India-specific learnings into reusable artifacts
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Sharing best practices across value streams
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Ensure CoE evolves based on real execution insights, not theory
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Outcome & OKR rigor: Define and govern OKR/metrics discipline for coaching outcomes (lead/lag), ensuring numerical targets and value realization are explicit. Drive the team with routine outcome reviews and proactive feedback
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Engineering productivity & excellence: Drive coaching-led improvements in developer productivity, modern engineering practices, and workflow efficiency aligned to BTOM priorities
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Visibility, recognition, and career pathways: Build mechanisms to make coaching impact visible and recognized; strengthen structured career growth conversations and development pathways.
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Advocacy & influence: Represent coaching realities in global decisions and ensure feedback loops translate into systemic action
7. Transformation Insights
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Provide leadership visibility into:
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Ways-of-working adoption maturity
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Coaching effectiveness trends
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Organizational friction points impacting team effectiveness
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Partner with Delivery Excellence to ensure:
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Insights are translated into system-level improvements
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Assessments
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Team assessments to understand the gaps and opportunities
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Team coach assessments to help the coaches progress and career pathing
Required Skills & Experience
Must Have
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15+ years of experience in Agile transformation, coaching, and enterprise transformation roles
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Proven experience managing large coaching organizations (20+ coaches) across multiple domains
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Deep expertise in:
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Agile/Lean methodologies (Scaled environments preferred)
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Value stream thinking and flow-based delivery models
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Organizational change and transformation at scale
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Strong ability to work with global stakeholders and influence without authority across senior stakeholders and teams
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Experience working in complex, global enterprise environments with distributed teams
Nice to Have
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Experience in insurance, financial services, or regulated industries
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Exposure to BTOM or similar product/value stream operating models
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SAFe/Agile certifications, but mindset matters more than certification
Leadership & Behavioral Competencies
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Enterprise mindset: Thinks in systems, not teams
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Consistency enforcer: Drives standardization without rigidity
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Capability builder: Develops people, not just processes
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Thought process: Ability to bring new ideas on to the table and execute them
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Pragmatic transformer: Balances frameworks with real-world constraints
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Executive communicator: Comfortable communicating, presenting and influencing CXO-level stakeholders
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High standards & detail orientation: Never satisfied with status quo; drives continuous improvement
This position can be based in any of the following locations:
Chennai
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday
