ONUS Robotic Multispeciality Hospital, Hyderabad
Department: Billing
Reports to: Chief Business Manager / Accounts Manager
Employment: Full-time; rotational shifts as required
Role Purpose
Ensure accurate patient billing, timely collections, clear communication of charges, and proper reconciliation of hospital revenue.
Key Responsibilities
- Prepare OPD, IPD, emergency, diagnostic, procedure, and discharge bills accurately in HMIS.
- Verify patient details, applicable tariffs, packages, doctor charges, room charges, investigations, pharmacy, and other services.
- Check that all services provided are billed correctly; identify missing or duplicate charges before finalizing bills.
- Collect payments through cash, UPI, cards, and bank transfers; issue receipts for every payment.
- Track patient advances, outstanding balances, credit bills, and pending payments; follow up and escalate overdue amounts.
- Explain estimates, package inclusions, exclusions, and final bills clearly to patients and attendants.
- Coordinate with doctors, nursing, pharmacy, diagnostics, and insurance teams for timely discharge billing.
- Support cashless and insurance billing by preparing itemized bills and required billing documents.
- Record insurance receipts, deductions, and pending balances against the correct patient account after verification.
- Apply discounts, refunds, cancellations, and bill corrections only with documented authorization.
- Reconcile HMIS collections with cash, card, UPI, and bank payment records; report discrepancies promptly.
- Submit daily collection, outstanding dues, refund, discount, and shift handover reports.
- Maintain accurate records, protect patient confidentiality, and support internal audits.
Qualifications & Experience
- Graduate; B.Com or a related qualification preferred.
- Preferably 1–3 years of hospital billing experience.
- Working knowledge of HMIS, MS Excel, OPD/IPD billing, and insurance billing processes.
- Good numerical accuracy and communication skills in Telugu, Hindi, and English.
Key Performance Indicators
- Billing accuracy and completeness.
- Timely discharge bill preparation.
- Accurate daily reconciliation and cash handover.
- Timely follow-up of outstanding payments.
- Complete documentation and authorized adjustments.
- Courteous handling of patient billing queries.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
- Provident Fund
Work Location: In person
