Patient Relations & Communication
- Greet and assist patients in person and over the phone with professionalism and empathy.
- Provide information about clinic services, procedures, and appointment logistics.
- Coordinate and schedule patient appointments, fittings, and follow-ups.
- Ensure a comfortable and supportive environment for patients
Administrative & Office Support
- Manage patient intake forms, medical histories, and consent documentation.
- Co-ordinate between Business development team and clinical team for seamless patient experience
- Maintain and update electronic health records (EHR) accurately and confidentially.
- Coordinate referrals, authorizations, and correspondence with physicians
- Handle billing inquiries and collaborate with the billing department as needed.
- Maintain organized front-office operations, including filing, inventory, and supply orders.
Clinical Team Support
- Communicate effectively with prosthetists, orthotists, and technicians regarding patient scheduling and device delivery timelines.
- Track patient progress and assist in follow-up communications.
- Support documentation and communication for device fitting and delivery.
Qualifications
Education & Experience
- Diploma/bachelor’s degree in healthcare administration or related field preferred.
- 2+ years of experience in a medical office, rehabilitation, or durable medical equipment setting preferred.
- Knowledge of prosthetics and orthotics terminology and insurance processes a plus.
Skills & Competencies
- Excellent interpersonal and communication skills, with a compassionate and patient-centered approach.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite and EHR or practice management software.
- Ability to maintain confidentiality and comply with regulations ensuring privacy of patient
- Team-oriented with a proactive and problem-solving mindset.
- Must be conversant in English, Hindi, Kannada
Pay: Up to ₹40,000.00 per month
Work Location: In person
