Madurai, Tamil Nadu
Job Summary
Telecom Expense Management (TEMS) is for managing telecom billing, expenses, inventory, and vendor coordination. The role focuses on providing Level 1 support, ensuring billing accuracy, optimizing telecom costs, and maintaining smooth operations across wireline and wireless telecom services in a global environment.
Key Responsibilities
Manage the end-to-end Telecom Expense Management lifecycle , including invoice validation, processing, and dispute resolution
Work closely with mobile and telecom service providers for billing queries, plan management, and service requests
Monitor and manage fixed-line voice, data, and wireless telecom expenses
Provide L1 support to users for:
Mobile device Ordering, Upgrades & Returns.
Call usage, data usage, and billing issues
Service plans and Value-Added Services (VAS)
Coverage and connectivity issues
Track, log, and monitor tickets related to erroneous invoices, EDI files , and ensure timely closure
Perform invoice analysis to:
Identify billing discrepancies and errors
Investigate past dues and resolve with vendors
Analyze misapplied payments and reconcile disputes
Coordinate with vendors to resolve overbilling, payment discrepancies, and disputes
Follow up with vendors for missing invoices and ensure timely receipt
Manage procurement processes , including:
Purchase Orders (PO)
Telecom hardware and inventory procurement
Handle RMA (Return Merchandise Authorization) processes such as device replacement (phones, damaged equipment, etc.)
Perform telecom cost optimization across wireline and wireless services
Generate and maintain reports and dashboards for:
Billing analysis
Contract tracking
Data and voice usage
Use and manage telco portals efficiently for operations and reporting
Skill Requirements
4–6+ years of experience in Telecom Expense Management (TEMS)
Strong understanding of:
Invoice processing and billing lifecycle
Inventory and procurement management
Vendor and dispute management
Hands-on experience with TEMS platforms (e.g., Calero, Tangoe etc.)
Experience in managing large telecom environments (5000+ users/devices preferred)
Good knowledge of telecom billing systems and EDI processes
Strong analytical, troubleshooting, and problem-solving skills
Other Requirements
Telecom Expense Management Platforms (Calero, Tangoe, etc.)
Telecom technologies and terminologies:
DID, Toll-Free, SIP, PSTN, ISDN
Ethernet handoff, MPLS, Last mile connectivity
T1/E1, CAS, FXS, FXO, Porting
Billing & operations:
Voice/Data services
Managed services
Invoice management and dispute resolution
Understanding of service provider connectivity and telecom infrastructure
Power BI for reporting, data analysis, and dashboard creation.
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