Company Profile : www.binated.com
Job Responsibilities
– Strong command over written English (grammatically correct written English)
– Command over French language to assist the client through email, chat or phone
– Customer Support – Assist the customer process and solve Customer queries.
– Ensuring customer satisfaction through prompt responses and query resolution
– Coordinate with internal team for issue resolving & coordination with customer
– To ensure that tasks are completed daily and in a timely manner
– Respond to customers in tickets issues, follow-ups, etc.
Mandatory Requirements
- Should be ready to work in Night shifts and 5 days working.
- Should be ready to Work from Office
Soft Skills:
- Excellent verbal and written communication skills
- Should possess prioritizing and organizing skills
- Logical and reasoning abilities to take right decisions to resolve customer’s issues.
- Result oriented who can drive towards stringent targets.
- Basic knowledge of Customer Services
- Should be punctual and responsible with work
- Should have the passion to learn and grow
Job Type: Full-time
Benefits:
- Leave encashment
- Provident Fund
Job Types: Full-time, Permanent, Fresher
Pay: Up to ₹700,000.00 per year
Ability to commute/relocate:
- Pune, Maharashtra (411007): Reliably commute or planning to relocate before starting work (Required)
Experience:
- French Customer Support: 1 year (Required)
Language:
Shift availability:
Willingness to travel:
Work Location: Hybrid remote in Pune, Maharashtra (411007)
