Front Desk Executive – Job Description
Job Title: Front Desk Executive
Department: Front Office
Industry: Hotel / Hospitality
Experience: 1–3 Years
Location: [Hubli Karnataka]
Job Summary
We are looking for a friendly, professional, and customer-focused Front Desk Executive to manage guest check-ins and check-outs, handle reservations, respond to guest queries, and provide excellent front-office service.
Roles & Responsibilities
- Welcome and greet guests warmly and professionally.
- Handle guest check-in and check-out procedures efficiently.
- Manage room reservations, cancellations, and modifications.
- Verify guest details and maintain accurate records.
- Handle guest inquiries and provide information about hotel facilities and services.
- Respond to guest requests, complaints, and concerns promptly.
- Coordinate with housekeeping, maintenance, food & beverage, and other departments.
- Manage telephone calls, emails, and guest communications.
- Handle cash, card payments, billing, and receipts accurately.
- Maintain proper records of daily transactions and front-office activities.
- Ensure the front desk and reception area are clean and presentable.
- Assist guests with transportation, local information, and other requirements.
- Maintain guest confidentiality and follow hotel policies and procedures.
- Prepare daily reports and shift handover information.
- Promote hotel services, facilities, and available offers when appropriate.
- Ensure a high level of guest satisfaction throughout their stay.
Required Skills
- Excellent communication and interpersonal skills.
- Good customer service skills.
- Pleasant personality and professional appearance.
- Basic computer knowledge and MS Office skills.
- Knowledge of hotel PMS/software is an advantage.
- Good problem-solving and multitasking abilities.
- Ability to work in shifts, including weekends and holidays.
- Good English communication; knowledge of additional languages is an advantage.
Qualifications
- Diploma/Degree in Hotel Management, Hospitality, or a related field preferred.
- 1–3 years of experience in a hotel front office or customer service role.
- Freshers with good communication skills may also be considered.
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Food provided
- Paid sick time
- Paid time off
Work Location: In person
