Job Summary
We are looking for a proactive and customer-focused Customer Care Executive to provide exceptional support to our customers. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, processing orders, and ensuring a positive customer experience across all communication channels.
Key Responsibilities
- Handle customer queries via phone, email, WhatsApp, chat, and social media.
- Resolve customer complaints efficiently while maintaining a high level of customer satisfaction.
- Process orders, returns, exchanges, refunds, and cancellations as per company policy.
- Coordinate with internal departments such as Warehouse, Logistics, Sales, and Accounts to resolve customer issues.
- Maintain accurate records of customer interactions in the CRM system.
- Follow up with customers to ensure timely resolution of their concerns.
- Educate customers about products, services, and company policies.
- Meet defined response time, resolution time, and customer satisfaction (CSAT) targets.
- Escalate unresolved issues to the appropriate department or manager.
- Prepare daily, weekly, and monthly customer service reports as required.
Required Qualifications
- Bachelor's degree in any discipline.
- 1–3 years of experience in Customer Support or Customer Service.
- Freshers with excellent communication skills may also apply.
- Familiarity with order management systems and customer support tools.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
