Requirement:
Experience Required: 3+ years of experience in Autombile sector as CRM
Location: Joshi Mercedes-Benz, VPO Jugiana, G.T. Road, Ludhiana
Salary & Incentive: Best In Industry
Job Role
- Monthly and quarterly planning of CRM activities with HOD’s.
- Identify and control the relevant drivers as well as develop and consistently implement measures, with the aim of continuous retention and improvement of customer satisfaction (CSI).
- Ensure consistent customer relations management (CRM) across divisions and after sales stages.
- To ensure Implementation customer life cycle communication to increase customer retention.
- Develop counter measure to eliminate negative feedback from customers in future.
- Provide feedback to after sales department on customer complaints or any other issues that may affect Customer satisfaction.
- Capture, record and monitor customer complaints on regular basis.
- Conduct root cause analysis of all the complaints from all sources.
- Implement action plan to minimize complaints.
- Act as one-point contact with the customers for all customer complaints.
- Handle dis-satisfied customers who have raised complaints through all sources.
To apply & for any query: Whatsapp resume at 9878941946
Job Type: Full-time
Pay: ₹35,000.00 - ₹45,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Compensation Package:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Ludhiana, Punjab: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Experience:
- Automobile: 3 years (Preferred)
- CRM: 3 years (Preferred)
Language:
Location:
- Ludhiana, Punjab (Preferred)
Work Location: In person
