We are looking for a detail-oriented and proactive Travel Consultant – CARTS to manage air ticket issuance and post-booking operations. The role involves working closely with agents, ensuring accurate and timely ticketing, and delivering a smooth booking experience.
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Handle air ticket issuance (domestic & international) through GDS/LCC portals
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Verify booking details, fares, and passenger information before issuance
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Manage queue handling and ensure timely processing of ticketing requests
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Perform reissuance, cancellations, and refunds as per airline policies
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Coordinate with airlines and internal teams for booking discrepancies
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Ensure adherence to SLAs for ticketing and service delivery
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Provide support to travel agents for ticketing-related queries
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Maintain accuracy and minimize errors in ticket issuance
