OverIT is an IT Helpdesk organization which is providing network and technical support to AAM which is American Advanced Management established in USA. We have been providing Network and Tech Support to AAM for many years. We have excellently trained team for this service. Our team works 24*7 efficiently.
Position: IT Helpdesk Executive / IT Helpdesk Support Executive Job Summary
The IT Helpdesk Executive is responsible for providing first-level technical support to employees and/or customers. This role involves diagnosing hardware and software issues, resolving IT related problems, maintaining systems, and ensuring smooth day-to-day IT operations.
Key Responsibilities:
1: Provide first-level technical support via phone, email, chat, or in person .
Troubleshoot hardware, software, network, and system-related issues Install, configure, and maintain desktops, laptops, printers, and peripherals.
2: Support operating systems (Windows/macOS) and common applications (MS Office, email, browsers) Manage user accounts, passwords, and access rights .
3: Escalate unresolved issues to higher-level IT teams when necessary Maintain records of issues, solutions, and system changes in ticketing systems .
4:Assist with system upgrades, patches, and software installations.
5: Ensure data security, backups, and compliance with IT policies Provide basic training and guidance to users on IT systems and tools.
Required Skills & Qualifications:
Bachelor’s degree / Diploma in IT, Computer Science, or related field (preferred) 1–3 years of experience in IT helpdesk or technical support (freshers may also apply) .
Knowledge of computer hardware, operating systems, and networking basics Good problem-solving and analytical skills Excellent communication and customer service skills. Ability to work independently and as part of a team.
interested candidates can email their Cv at [email protected]
Pay: ₹18,000.00 - ₹22,000.00 per month
Benefits:
- Internet reimbursement
- Provident Fund
Education:
Experience:
- IT support: 1 year (Preferred)
Language:
Shift availability:
Work Location: In person
