Job description:
Job Title: Customer Support Executive / Technical Support Executive – International Voice, Email & Chat Support
Eligibility:
- Minimum 1 year of experience in an International UK/US Voice Process (Mandatory)
- Fluent English communication (C1 Level) is mandatory
- Experience in Voice, Email & Chat Support
- Strong troubleshooting and customer service skills
- Ability to work in rotational shifts, including night shifts
- Immediate joiners preferred
- Language: Fluent English (C1 Level) – Mandatory Freshers also apply
Key Responsibilities:
- Provide technical support to international customers through voice, email, and chat.
- Diagnose and resolve customer issues efficiently.
- Maintain high customer satisfaction while meeting quality and productivity targets.
- Accurately document customer interactions and follow support procedures.
- Escalate complex technical issues when required.
Required Skills:
- Excellent verbal and written English communication (C1 Level)
- Strong technical troubleshooting abilities
- Customer-focused approach with problem-solving skills
- Basic computer proficiency and typing skills
- Ability to multitask in a fast-paced environment
Benefits:
- Competitive Salary
- Performance Incentives
- Career Growth Opportunities
- Professional Work Environment
- Training & Development Programs
Experience Required: Minimum 1 Year (International UK/US Voice Process)
Pay: ₹33,000.00 - ₹46,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Life insurance
- Paid time off
Ability to commute/relocate:
- Jaipur, Rajasthan (Jaipur): Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Education:
- Higher Secondary(12th Pass) (Required)
Experience:
- Customer service: 1 year (Required)
Work Location: In person
