Global Merchant & Network Services (GMNS) | G lobal Strategy, Operations, & Performance (GSOP)
Department Overview
The Exceptions Governance team is part of the Global Merchant & Network Services (GMNS) organization within G lobal Strategy, Operations, & Performance (GSOP) and is responsible for defining, governing, and monitoring adherence to American Express Merchant and Network policies globally through the administration of exception management governance forums and processes. The team plays a critical role in enabling consistent, compliant experiences across the payments ecosystem for our proprietary and network partners, and our key merchant relationships. Through strong governance, risk management, and data-driven insights, the team partners closely with GMNS leadership, Compliance, Risk, Legal, Operations, partner management and acquisition teams, to embed policy compliance into business decisions and operating models worldwide.
Role Overview
The Analyst – Exceptions Governance is responsible for the governance of Merchant and Network policy compliance across GMNS, ensuring exception requests are reviewed in alignment with the American Express Business & Operational Policies (BOP), Global Merchant Services (GMS) Merchant Policies, and other applicable policy frameworks.
The role partners across Risk, Compliance, Legal, and business teams to facilitate consistent, risk-informed decision-making, strengthen governance practices, and enable sustainable business growth while protecting the American Express brand.
This is an exciting opportunity to influence enterprise governance by supporting cross-functional councils, driving policy oversight, identifying process improvement opportunities, and contributing to the evolution of governance frameworks that balance innovation and risk management.
This is a hybrid role, and will be located in the Cyber 5 office with the rest of GMNS colleagues, and will work a UK hours shift pattern Mon-Thurs and IST local pattern on Fridays.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
