Business Capability Expert-Digital Channels
Business Capability Expert-Digital Channels
The Business Capability Expert 60 [Digital channels] is responsible for executing and enhancing business capabilities [people, process, data, IT], through business process management and optimization to uncover opportunities for improvement, leading to improved business outcomes for e-channels. The role operates independently, but also as part of a cross functional team, coordinating with Central Functions, CoEs, and Local Process Owners to align capability enhancements with organizational goals.
The role facilitates the development of necessary organizational competencies and Co-creates roadmaps for end-to-end capabilities, ensuring operational compliance and productivity. The role develops communication strategies and collaborates with local experts, ensures effective process configuration and capability implementation. The role stays informed on emerging technologies, tracks KPIs, and maintains records of lessons learned to drive ongoing improvements and innovation.
Your role:
Coordinates with Central Functions, Centers of Excellence (CoEs), and Local Process Owners/Experts to collect requirements for business capability improvements, ensuring enhancements align with organizational goals and objectives.
Facilitates the development of organizational competencies, ensuring required expertise and skills are cultivated and aligned with the effective execution of business capabilities, supporting overall organizational success.
Develops comprehensive communication strategies to effectively update stakeholders on new capabilities, changes, and enhancements, ensuring clear understanding and alignment with organizational objectives.
You are part of the Imaging BPSE organization responsible for helping translate value creation opportunities identified in the Imaging BUs [MR, CT/AMI and DXR] into portfolio capability roadmaps & seeing them through to fruition.
You are the right fit:
Certifications in areas such as Digital transformation, AI, Project Management, Change Management, Risk Management or equivalent would be an added value.
Expertise in e-commerce channel enablement is a must i.e. Familiar with [i] Technology/Tooling/AI capabilities landscape for E-Commerce [ii] E2E i.e. I2M, M2O & O2C capabilities enablement for e-commerce processes needed for products & services via direct channels / partners [iii] AI based approach to digital channel enablement
How we work together:
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This role is an office-based role.
About Philips:
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business .
- Discover our rich and exciting history .
- Learn more about our purpose .
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .
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