Job Title: Customer Relationship Executive (CRE) – Sales
Company: Adventic Suzuki
Location: Trivandrum
Employment Type: Full-time | Permanent
Work Location: In person
Reporting To: Sales Manager
Job Summary
Adventic Suzuki is seeking a Customer Relationship Executive (CRE) – Sales to support the Sales team in managing customer enquiries, follow-ups, showroom visits, test rides, bookings, and customer relationships.
The CRE will be responsible for ensuring that every sales enquiry is properly recorded, followed up, and nurtured towards conversion. The role requires excellent communication skills, strong follow-up discipline, customer-handling ability, and close coordination with the Sales Executives and Sales Manager.
Key Responsibilities
Customer Enquiry & Lead Management
- Handle customer enquiries received through showroom visits, telephone calls, digital platforms, website enquiries, referrals, and other sources.
- Record and update customer information accurately in the CRM/DMS.
- Understand customer requirements and provide relevant information regarding Suzuki models, variants, features, pricing, finance, insurance, and accessories.
- Ensure all new leads are contacted within the prescribed response time.
- Maintain regular and systematic follow-up with prospective customers.
Follow-Up & Sales Conversion
- Follow up with prospective customers to convert enquiries into showroom visits, test rides, bookings, and vehicle sales.
- Follow up on quotations, test rides, pending bookings, finance approvals, and delivery schedules.
- Identify reasons for delayed or lost enquiries and make appropriate follow-up efforts.
- Maintain an updated lead pipeline and ensure no genuine enquiry is left unattended.
- Coordinate with Sales Executives to maximise lead conversion.
Customer Relationship Management
- Build positive and professional relationships with prospective and existing customers.
- Ensure timely communication throughout the customer's purchase journey.
- Keep customers informed about vehicle availability, offers, finance options, delivery schedules, and other relevant information.
- Handle basic customer queries and coordinate with the Sales team for resolution of concerns.
- Conduct post-delivery follow-ups to ensure customer satisfaction.
Sales Coordination
- Work closely with Sales Executives and the Sales Manager to achieve monthly sales targets.
- Coordinate showroom appointments and test rides.
- Assist Sales Executives in following up on prospective customers.
- Coordinate with Finance & Insurance teams regarding customer requirements.
- Follow up on documentation and other requirements related to vehicle delivery.
- Support sales campaigns, customer events, and promotional activities.
CRM & Reporting
- Ensure all customer interactions, calls, appointments, test rides, bookings, and follow-ups are properly updated in the CRM/DMS.
- Maintain accurate daily records of lead activity and customer status.
- Prepare daily and weekly follow-up reports as required by the Sales Manager.
- Monitor pending leads and ensure timely follow-up.
- Highlight high-potential leads and important customer requirements to the Sales Manager.
- Maintain proper records of lost, pending,
Pay: ₹12,500.00 - ₹15,000.00 per month
Benefits:
Work Location: In person
