Designation: Front Desk Receptionist
Department: Administration / HR & Admin
Experience Required: 1 to 5 Years
Industry Preference: Food Manufacturing / FMCG / Corporate Office / Industrial Plant
Reporting To: Admin Manager / HR Manager
Job Purpose
To manage front desk operations efficiently by handling visitors, telephone calls, employee coordination, administrative support, and maintaining professional communication and hospitality standards at the plant or corporate office.
Key Roles & Responsibilities
1. Front Desk Management
- Manage reception and front office activities professionally.
- Welcome visitors, auditors, clients, vendors, and interview candidates.
- Maintain visitor entry registers and issue visitor passes.
- Guide visitors regarding company procedures and departments.
- Ensure proper housekeeping and presentation of reception area.
2. Telephone & Communication Handling
- Attend incoming calls and transfer to concerned departments.
- Handle inquiries and provide required information professionally.
- Maintain telephone extension directories and contact records.
- Coordinate internal communication between departments.
3. Visitor & Guest Coordination
- Coordinate meetings and appointments for management staff.
- Inform employees regarding visitor arrivals.
- Arrange hospitality support for guests and auditors.
- Support audit visit coordination and conference room arrangements.
4. Administrative Support
- Support HR and Admin team in routine office activities.
- Maintain office records, files, and documentation.
- Handle inward and outward courier activities.
- Manage office stationery and pantry stock records.
- Assist in travel bookings and accommodation arrangements when required.
5. Employee Support Activities
- Assist employees regarding visitor approvals and communication support.
- Coordinate interview scheduling and candidate handling.
- Support joining formalities and induction coordination for new employees.
- Maintain confidentiality of employee and company information.
6. Documentation & MIS
- Maintain:
- Visitor records
- Courier records
- Meeting room schedules
- Telephone logs
- Prepare daily and monthly reception MIS reports.
- Update employee contact details and emergency contact lists.
7. Hygiene & Compliance Support
- Ensure reception and waiting area cleanliness as per food industry standards.
- Coordinate with housekeeping staff for cleanliness maintenance.
- Follow company safety and hygiene policies.
Required Skills
- Good Communication & Interpersonal Skills
- Telephone Etiquette
- Front Office Management
- Customer Handling Skills
- MS Office Knowledge
- Email Drafting & Coordination
- Multitasking Ability
- Time Management
- Professional Grooming & Behaviour
- Basic Administrative Knowledge
Preferred Qualifications
- Graduate in Any Discipline
- Diploma in Front Office / Administration preferred
- Experience in manufacturing or industrial office preferred
Key Areas in Food Manufacturing Industry
- Reception & Visitor Management
- Audit Visitor Coordination
- Employee Communication Support
- Courier & Dispatch Handling
- Meeting Room Coordination
- Administrative Documentation
- Hospitality Management
KPIs (Key Performance Indicators)
- Visitor Handling Efficiency
- Telephone Response Time
- Reception Area Maintenance
- Accuracy of Records & MIS
- Administrative Support Effectiveness
- Professional Communication Standards
- Timely Coordination Support
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Food provided
- Paid sick time
- Provident Fund
Work Location: In person
