The IT&D Director – IT Operations leads Reckitt’s transformation toward a fully AI‑enabled, predictive, and autonomous global IT operations model. This role is accountable for delivering next‑generation operational excellence by harnessing AI Ops, automation, and advanced observability to ensure resilient, high‑performing technology services across all regions.
Working within an outsourced operations model, the Director provides strategic leadership to govern partners, optimise service delivery, and embed machine‑learning‑driven insights into every aspect of infrastructure, application, cloud, network, and end‑user operations. The role sets the vision for proactive, data‑driven operations—reducing incidents, accelerating remediation, improving user experience, and enabling the business through intelligent, automated IT.
