Job Roles & Responsibilities
1. Front Desk Management
* Welcome and professionally assist patients and visitors.
* Manage reception area and maintain a friendly, organized environment.
* Answer phone calls, WhatsApp messages, and general enquiries.
* Provide information about clinic services, timings, therapists, and procedures.
2. Appointment Management
* Schedule, confirm, reschedule, and cancel patient appointments.
* Maintain the daily appointment calendar for physiotherapists and other therapists.
* Send appointment reminders to patients.
* Manage walk-in patients and coordinate waiting times.
3. Patient Registration & Records
* Register new patients and collect required basic information.
* Maintain accurate patient files and registration records.
* Update patient details when required.
* Ensure patient documents are properly organized and confidential.
4. Billing & Payments
* Prepare consultation/session bills and receipts.
* Collect cash, UPI, card, or other approved payments.
* Maintain daily payment and billing records.
* Coordinate with accounts/management regarding outstanding payments.
5. Patient Coordination
* Coordinate between patients, physiotherapists, doctors, and clinic staff.
* Inform therapists when patients arrive.
* Manage patient flow and minimize unnecessary waiting.
* Follow up with patients regarding missed appointments or scheduled sessions.
6. Clinic Administration
* Maintain daily attendance and reception records.
* Manage basic office supplies and reception requirements.
* Assist with documentation and administrative tasks.
* Maintain cleanliness and professional presentation of the front desk.
* Coordinate with housekeeping and support staff when required.
7. Communication & Customer Service
* Handle patient enquiries politely and professionally.
* Address basic complaints and escalate concerns to the clinic administrator/management.
* Communicate clinic policies, payment procedures, and appointment rules clearly.
* Maintain professional communication with parents/caregivers where applicable.
8. Confidentiality & Professional Conduct
* Maintain strict confidentiality of patient information.
* Do not disclose patient records or personal information without authorization.
* Follow clinic policies and professional standards.
* Maintain punctuality, discipline, and appropriate workplace conduct.
Preferred Skills
* Good communication and interpersonal skills.
* Basic computer knowledge, MS Office, WhatsApp, email, and appointment software.
* Good organizational and time-management skills.
* Basic billing/payment handling experience.
* Ability to multitask in a busy clinical environment.
* Patient-friendly and professional attitude.
* Previous experience in a hospital, physiotherapy clinic, rehabilitation centre, healthcare facility, or front-office role is preferred.
Pay: ₹10,000.00 - ₹20,000.00 per month
Work Location: In person
