Job Description:
Lead the implementation and onboarding of RetailPOS ERP solutions for retail customers. You will act as the key link between clients and the implementation team, ensuring smooth deployment, user adoption, and successful go-live of the system.
Key Responsibilities:
Implementation & Onboarding
- Configure RetailPOS ERP and POS systems based on customer requirements.
- Manage end-to-end implementation activities including setup, testing, training, and go-live.
- Coordinate with customers to understand business processes and map them into the system.
Data Migration & Validation
- Prepare, clean, and import master data including items, suppliers, customers, and opening stock.
- Validate migrated data and ensure accuracy before go-live.
- Perform data reconciliation and system verification.
Testing & Go-Live Support
- Conduct User Acceptance Testing (UAT) with customers.
- Identify issues, coordinate resolutions, and ensure implementation readiness.
- Provide on-site and remote support during go-live.
Customer Training & Support
- Deliver user training sessions for billing, inventory, procurement, and reporting modules.
- Prepare basic user guides and implementation documentation.
- Assist customers in resolving operational issues during the stabilization period.
Reporting & Coordination
- Maintain implementation status reports and project documentation.
- Coordinate with support, development, and customer success teams for issue resolution.
- Track implementation milestones and ensure timely project completion.
- Core Requirements.
Experience
- 1-3 years of experience in Software Implementation, ERP, POS, or Technical Support.
- Freshers with strong aptitude and willingness to learn are encouraged to apply.
Technical Skills
- Basic SQL knowledge (SELECT, JOIN, Filters preferred).
- Strong Microsoft Excel skills.
- Basic understanding of databases and software applications.
- Business Knowledge Understanding of retail operations, billing, inventory management, procurement, or accounting is an added advantage.
Communication & Travel
- Good communication and customer interaction skills.
- Ability to conduct training and support customer teams.
- Must be willing to travel for implementation and support activities.
Qualification
Diploma / Bachelor's Degree in Computer Science, IT, Commerce, Business Administration, or related fields.
Location Chennai, Tamil Nadu
Benefits:
Work Location: In person
