Academic Counsellor
Location: Indore, Madhya Pradesh
Job Type: Full-time (In-Person)
Working Days: Monday to Saturday
Job Overview
IOTA Academy is looking for a confident, empathetic, and student-focused Academic Counsellor to join our team.
The role involves handling day-to-day student queries, coordinating regarding classes and batches, resolving student concerns, and supporting students throughout their learning journey.
Along with student support, the candidate will also be responsible for calling and following up with prospective students for admissions. The ideal candidate should have excellent communication skills, a customer-friendly attitude, and the ability to confidently guide and convince prospective students.
Key Responsibilities
Student Support & Coordination
- Handle student queries related to classes, batches, schedules, course details, and other academic concerns.
- Assist students with batch selection, class-related information, and schedule changes.
- Handle student concerns related to fees, refunds, attendance, and other institute policies in coordination with the relevant team.
- Communicate regularly with students and ensure their concerns are addressed promptly.
- Coordinate with trainers and internal teams to resolve student issues.
- Maintain proper records of student queries, requests, and follow-ups.
Admission Counselling & Sales
- Call prospective students and leads for admission counselling.
- Understand students' educational background, career goals, and requirements.
- Explain IOTA Academy's courses, training structure, batches, fees, and career opportunities.
- Follow up with interested leads through calls and WhatsApp.
- Counsel and guide prospective students and help convert enquiries into admissions.
- Maintain lead records and regularly update follow-up status.
- Work towards achieving admission and conversion targets.
Required Skills & Qualifications
- Bachelor's degree in any discipline.
- Excellent spoken and written communication skills.
- Strong interpersonal and relationship-building skills.
- Confident and comfortable speaking with students and parents over the phone and in person.
- Good counselling, convincing, and negotiation abilities.
- Patient and customer-service-oriented approach.
- Good computer skills and familiarity with Google Sheets / MS Office.
- Ability to manage multiple student queries and follow-ups efficiently.
- Previous experience in academic counselling, admissions, telecalling, customer support, or sales will be an advantage.
What We Are Looking For
- Someone who enjoys interacting with and helping students.
- Someone who can handle student concerns calmly and professionally.
- Someone who is comfortable with admission counselling and sales.
- Someone who takes ownership of follow-ups and lead conversion.
- A proactive, responsible, and target-oriented individual with a positive attitude.
Salary
- Up to ₹20,000 per month
- Salary will depend on the candidate's skills, experience, and interview performance.
- Performance-based incentives may be provided based on admission conversions.
About IOTA Academy
IOTA Academy is a leading training institute in Indore offering industry-oriented programs in Data Analytics, Data Science, Business Analytics, Artificial Intelligence, Machine Learning, and related technologies.
We focus on providing practical, career-oriented training and helping students build the skills and confidence required to succeed in the technology industry.
Job Type: Full-time (In-Person)
Location: Indore
Working Days: Monday to Saturday
Pay: Up to ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
Ability to commute/relocate:
- Indore, Madhya Pradesh (Indore): Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person
