The Front Office Executive is responsible for creating a positive first impression by welcoming guests in a courteous and professional manner while ensuring smooth front desk operations. The role includes handling guest check-ins and check-outs, managing room reservations, answering telephone calls and emails, processing payments, maintaining accurate guest records, and resolving guest inquiries and complaints promptly. The Front Office Executive coordinates with Housekeeping, Food & Beverage, Maintenance, and other departments to ensure seamless guest experiences and efficient hotel operations. The position also involves promoting hotel services, maintaining confidentiality of guest information, preparing daily reports, and ensuring compliance with hotel policies and standard operating procedures (SOPs). The ideal candidate should possess excellent communication, interpersonal, and organizational skills, maintain a professional appearance, and demonstrate a strong commitment to delivering exceptional customer service while working effectively in a fast-paced hospitality environment.
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Paid time off
Work Location: In person
