Company Overview
Skinroots is a specialised dermatology and aesthetic clinic offering advanced skin, hair, and nail treatments. We focus on delivering safe, effective, and personalised care with a strong emphasis on patient satisfaction and results.
Job Summary
We are seeking a Patient Care Executive responsible for handling patient enquiries, managing leads, and converting them into clinic visits. The role plays a key part in ensuring a seamless patient experience while supporting overall clinic growth.
Key Responsibilities
- Manage incoming and outgoing patient calls in a professional manner
- Handle enquiries from Google, social media, and website leads
- Provide accurate information about treatments, services, and pricing
- Convert leads into booked appointments and consultations
- Schedule and coordinate patient appointments efficiently
- Conduct regular follow-ups to improve conversion rates
- Maintain and update patient records in the CRM system
- Ensure a positive and satisfactory patient experience at all touchpoints
Skills & Requirements
- Strong communication skills in Hindi and English
- Good interpersonal and convincing abilities
- Basic knowledge of computers and CRM systems
- Ability to handle multiple leads and follow-ups efficiently
- Customer-focused approach with a professional attitude
Experience
- 0–2 years of experience in telecalling, customer support, or healthcare sales
- Freshers with strong communication skills may also apply
Compensation
- Competitive fixed salary + performance-based incentives
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Leave encashment
- Paid time off
Work Location: In person
