Requirement :
- Knowledge of CRM's & ERP's
- Strong customer service orientation.
- Ability to handle multiple tasks.
- Excellent with computer operating skills.
- Good communication skills and listening skills.
- Good email writing skills.
- Technical education background candidates will be preferred.
Responsibilities :
- Troubleshooting and resolving the customer queries through Support Tickets, Calls, and Emails.
- Providing information to clients regarding the product.
- Monitoring client issues.
- Preparing reports related to issues and solutions.
- Keeping a record of support tickets.
What you will get from us :
- Deserving candidates will be eligible for Good Hike on the current monthly salary
- Good knowledge and chance to learn new things
- All employees are allowed to share new ideas and implement them with permission
- Chance to attend training sessions from Google Certified trainers on new technologies and development tools,
- Promotions to grow your career as project head and independently handle our projects.
Important Things to Note :
- Notice period is 2 months compulsory in our company,
- Working days are Monday to Saturday 09:30 AM to 06:30 PM,
- The probation period is 12 months,
- We do not provide work from home facility due to our nature of the business,
- Salary will be offered as per Experience, Knowledge and Delivering capacity of the candidate.
