Floor Manager | Salary : 25 - 30 k | Location : Mahadevpure | Experience : 2 years
Team Leadership: Manage, mentor, and lead the service and sales teams, ensuring high standards of service and performance.
2.
Operational Efficiency: Oversee daily operations to ensure smooth and timely service delivery.
3.
Customer Experience: Ensure that every customer receives a premium experience at all stages of interaction.
4.
Training & Development: Conduct regular training and upskilling sessions for team members.
5.
Sales & Service Coordination: Bridge the gap between sales and service departments to ensure seamless customer service.
6.
Quality Control: Ensure all vehicles are serviced according to manufacturer’s standards.
7.
Complaint Resolution: Handle customer complaints and issues swiftly, providing appropriate solutions.
8.
Inventory Management: Monitor inventory levels of parts and accessories to ensure availability for premium bikes.
9.
Performance Monitoring: Track team performance metrics, ensuring service targets are met consistently.
10.
Customer Retention Programs: Implement strategies to increase customer retention, ensuring repeat business.
11.
Documentation & Reporting: Oversee all service-related documentation, ensuring accuracy and compliance.
12.
Feedback Management: Collect and analyse customer feedback to improve service quality.
13.
Workforce Scheduling: Efficiently manage team schedules to ensure optimal coverage during peak times.
14.
Promotions & Campaigns: Actively support promotional efforts for service packages and products.
15.
Service Revenue Growth: Focus on improving service revenue through upselling, customer loyalty programs, and process optimizations
To apply send CV to [email protected]
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
