Job Summary:
We are seeking a compassionate, organized, and professional Front Desk Receptionist to be the first point of contact for our female clients. The receptionist will create a welcoming, comfortable, and discreet atmosphere, managing day-to-day administrative operations to ensure a seamless experience for patients from inquiry to treatment.
Responsibilities:
- Patient Experience: Greet patients warmly, providing a supportive, private, and professional environment, anticipating anxieties, and answering sensitive questions with empathy.
- Scheduling: Efficiently manage the clinic calendar, scheduling, rescheduling, and cancelling appointments via phone, email, or in-person.
- Communication: Handle phone calls, inquiries, and booking queries with high standards of etiquette.
- Administrative Tasks: Maintain, update, and secure patient electronic health records (EHR) and ensure compliance with confidentiality policies .
- Billing & Payments: Process payments, manage patient charges, via billing software.
- Clinic Maintenance: Ensure the waiting area is clean, tidy, and welcoming.
- Inventory: Monitor office and clinical supplies, placing orders as needed.
Qualifications:
- Experience: Prefer, Prior experience as a medical receptionist, or a similar expereince in any industry. We also welcome freshers.
- Skills: Proficiency in basic computer skills to handle, billing system and manage appointment using a software application.
- Communication: Excellent verbal and written communication skills.
- Attributes: Exceptional organizational skills, empathy, ability to multitask, and a proactive attitude.
- Having Digital Marketing skills is an added advantage.
Key Competencies:
- Attitude to learn/unlearn and grow.
- Confidentiality: Strict adherence to privacy regulations.
- Empathy: Ability to deal with patients who may be in pain or under stress.
Preferred, people from Valasaravakkam and near by location.
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
Work Location: In person
