Job Description: Sales Manager – SPA
Position Title
Sales Manager – SPA
Location
Dehradun
Department
Sales & Marketing
Reports To
General Manager / Director
Position Summary
The Sales Manager – SPA is responsible for driving revenue growth, increasing client acquisition, and maximizing spa service sales through strategic business development, partnerships, membership programs, and customer relationship management. The role focuses on achieving sales targets while ensuring exceptional guest experiences and maintaining the spa's brand standards.
Key ResponsibilitiesSales & Business Development
- Develop and execute sales strategies to achieve monthly, quarterly, and annual revenue targets.
- Identify and pursue new business opportunities, including corporate clients, hotels, travel agencies, wellness partners, and local businesses.
- Promote spa memberships, packages, gift vouchers, and wellness programs.
- Build and maintain strong relationships with key clients and business partners.
- Conduct market research to identify trends, competitor activities, and growth opportunities.
Revenue Generation
- Drive sales of spa treatments, retail products, memberships, and promotional packages.
- Monitor sales performance and implement corrective actions to achieve targets.
- Develop upselling and cross-selling initiatives to maximize guest spending.
- Collaborate with marketing teams on campaigns, events, and seasonal promotions.
Customer Relationship Management
- Ensure high levels of customer satisfaction and retention.
- Manage VIP guests, corporate accounts, and loyalty program members.
- Address customer concerns and coordinate with operations teams for prompt resolution.
- Maintain accurate client records and sales pipelines using CRM systems.
Team Leadership
- Lead, motivate, and mentor spa sales executives and guest relations staff.
- Set individual sales goals and monitor performance.
- Conduct sales training and coaching sessions.
- Foster a customer-focused and results-driven culture.
Reporting & Administration
- Prepare sales forecasts, budgets, and performance reports.
- Track key performance indicators (KPIs) and provide regular updates to management.
- Maintain accurate records of contracts, agreements, and sales activities.
- Ensure compliance with company policies and procedures.
Qualifications & Experience
- Bachelor's degree in Business Administration, Marketing, Hospitality Management, or a related field.
- 3–7 years of sales experience, preferably in spa, wellness, hospitality, luxury retail, or hotel industries.
- Proven track record of meeting or exceeding sales targets.
- Experience managing corporate accounts and client relationships.
- Knowledge of spa services, wellness trends, and hospitality sales practices is preferred.
Skills & Competencies
- Strong sales, negotiation, and closing skills.
- Excellent communication and presentation abilities.
- Customer-centric approach with strong relationship-building skills.
- Leadership and team management capabilities.
- Proficiency in CRM software and Microsoft Office applications.
- Analytical and problem-solving skills.
- Ability to work in a target-driven environment.
Key Performance Indicators (KPIs)
- Monthly and annual revenue achievement.
- Membership and package sales growth.
- Corporate account acquisition and retention.
- Customer satisfaction and retention rates.
- Average spend per guest.
- Conversion rate of inquiries to bookings.
- Retail product sales performance.
Compensation & Benefits
- Salary- 25000 to 30000
- Sales commission/bonus structure.
- Professional development and training opportunities.
- Employee discounts on spa services and products.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
