Performance Management: Set and track daily, weekly, and monthly KPIs such as conversion rates, call quality scores, and lead generation volumes.Team Coaching: Mentor team members, conduct regular 1-on-1 feedback sessions, and provide training on objection handling and product knowledge.Call Monitoring & QA: Audit live and recorded calls to ensure script adherence, brand compliance, and high customer satisfaction.Escalation Handling: Intervene to resolve complex customer complaints or close difficult sales that agents cannot manage independently.Reporting: Analyze team performance data and present actionable reports to senior management.
Pay: ₹16,000.00 - ₹20,000.00 per month
Work Location: In person
