Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
We are looking for a Senior Information Developer (8+ years’ experience) to create high-quality, user-focused documentation for enterprise software products. You will own end-to-end documentation initiatives, leverage GenAI-powered authoring practices, collaborate with cross-functional teams, and help drive customer success through effective content.
Responsibilities
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Own documentation deliverables for one or more products.
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Create and maintain user guides, online help, API documentation, release notes, knowledge base articles, FAQs, and UI content.
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Translate complex technical concepts into clear, concise, and actionable content.
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Leverage GenAI tools and prompt engineering to accelerate content creation, review, and maintenance, and build AI agents to automate documentation workflows and repetitive tasks.
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Establish documentation standards, reusable content strategies, and governance practices.
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Manage documentation activities using JIRA and version-control best practices.
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Partner with Product, Engineering, QA, UX, and Support teams to deliver accurate and timely documentation.
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Ensure content meets high standards of accuracy, usability, accessibility, and consistency.
Qualifications
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8+ years of experience in technical writing, information development.
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Proven experience documenting enterprise software products. Exposure to cybersecurity products or related technologies is a plus.
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Experience with documentation authoring and publishing tools such as Robohelp, Acrobat, Microsoft Office or similar tools.
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Hands-on experience with GenAI tools and AI-assisted documentation workflows.
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Knowledge of SEO, AEO, and GEO principles for content discoverability.
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Understanding content analytics, search metrics, and content optimization.
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Excellent writing, editing, research, and communication skills.
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Strong organizational skills with the ability to manage multiple priorities independently.
Good to Have
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Experience mentoring and coaching technical writers.
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Familiarity with Git-based documentation workflows and docs-as-code practices.
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Experience with CMS platforms, structured authoring, and modern documentation ecosystems.
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Passion for innovation, continuous improvement, and customer-focused documentation.
