We Are Hiring: Quality Analyst | Thane
We are looking for an experienced and detail-oriented Quality Analyst to join our Real Estate process team. The ideal candidate should have strong analytical skills, quality monitoring experience, and the ability to improve process performance and customer experience.
Job Details
Role: Quality Analyst
Department: Real Estate
Location: Thane
Experience: 1–2 Years
Qualification: HSC / Graduate
Salary: ₹30,000 – ₹35,000 In-Hand
Job Responsibilities
- Monitor and evaluate process quality and customer interactions
- Analyze quality trends, root causes, and improvement opportunities
- Ensure compliance with internal policies and client requirements
- Conduct audits, inspections, and process evaluations
- Prepare quality reports and performance analysis
- Provide feedback, coaching, and training to team members
- Support process improvement and quality enhancement initiatives
- Maintain documentation and quality standards
Required Skills
- Strong analytical and problem-solving skills
- Good attention to detail
- Excellent written and verbal communication skills
- Experience in quality monitoring and audit processes
- Knowledge of QA/testing tools and reporting systems
- Ability to work independently and within teams
Preferred Candidate Profile
- Experience in BPO, Sales, Customer Service, or Real Estate processes
- Good understanding of quality metrics and compliance standards
- Immediate joiners preferred
Pay: ₹30,000.00 - ₹35,000.00 per month
Work Location: In person
