Job Title: CRM Executive – Real Estate Location: Jaipur, Rajasthan (In-office) Salary: ₹30,000 – ₹35,000 per month (Fixed) + Performance-based Incentives Employment Type: Full-time Experience Required: 1–3 years (Prior experience in real estate operations, booking formalities, or customer lifecycle management is highly preferred) Job Overview We are looking for a detailed-oriented and customer-centric CRM Executive to join our growing real estate team in Jaipur. In this role, you will act as the primary bridge between our buyers and internal teams. You will manage the entire post-booking customer journey—ensuring seamless documentation, handling installment timelines, and delivering an exceptional client experience from booking up to possession. Key Responsibilities Post-Booking Formalities: Manage and execute all after-booking documentation, including preparing and verification of Allotment Letters, Buyer-Seller Agreements, and Demand Letters. Payment Collection & Milestone Tracking: Coordinate regular follow-ups with clients regarding demand/installment schedules linked to construction milestones; ensure timely recovery of outstanding payments. Client Relationship Management: Act as the direct point of contact for customer inquiries, grievances, and requests, resolving them professionally to maintain high satisfaction rates. Database Management: Regularly update and maintain clean, accurate data entries in the company’s CRM system (such as Zoho CRM, Salesforce, or Excel dashboards) regarding customer status, payments, and interactions. Inter-Departmental Coordination: Collaborate closely with the Sales, Accounts, Legal, and Site Project teams to ensure smooth progress tracking and accurate communication with buyers. Possession Documentation: Assist and guide buyers through the final handover process, legal registration support, and post-possession services. Required Skills & Qualifications Education: Bachelor’s degree in Business Administration, Marketing, Commerce, or a related field. Experience: Minimum 1 year of core CRM or customer handling operations within the Real Estate, Infrastructure, or Banking/NBFC sector. Languages: Strong verbal and written communication skills in both Hindi and English (essential for building local client rapport). Technical Proficiency: Strong working knowledge of MS Excel (VLOOKUPs, pivot tables) and standard CRM software. Soft Skills: High emotional intelligence, strong problem-solving capabilities, and the patience to manage high-value client relationships under pressure. Key Performance Indicators (KPIs) Collection Efficiency: Meeting monthly payment collection targets against raised demands. Data Accuracy: Zero errors in customer legal documentation and data inputs. Turnaround Time (TAT): Resolution speed for customer queries or complaints.
Pay: ₹30,000.00 - ₹35,000.00 per month
Work Location: In person
