Bengaluru, Karnataka
Job Summary
Role Overview
A Global Jira Administrator with ADO migration expertise is responsible for managing, configuring, and optimizing Jira environments across multiple regions and business units, while also leading the migration of projects, workflows, and issue tracking from Azure DevOps (ADO) to Jira. This role requires strong communication and technical skills in Jira administration, deep knowledge of ADO-to-Jira migration processes, and the ability to align Jira configurations with global business processes.
Key Responsibilities
Key Responsibilities
Jira Administration & Configuration
Administer and maintain Jira Software and Jira Service Management (JSM) environments for multiple teams and business units from scratch, this is green field implementation, Prior experience in building from scratch, using best practices for scale is critical.
Design, configure, and maintain complex workflows, screen schemes, permission schemes, and custom fields to support diverse business processes
Manage user roles, permissions, groups, and project access in compliance with security policies
Create and manage dashboards, gadgets, and reporting tools for stakeholders
Integrate Jira with Confluence, Bitbucket, Slack, CI/CD pipelines, and other third-party tools
Troubleshoot and resolve performance, configuration, and integration issues
Document configurations, best practices, and processes for global teams
ADO Migration Expertise
Lead and execute end-to-end migration strategies from Azure DevOps to Jira, ensuring data integrity and minimal disruption for 2–3 teams
Perform data mapping, ETL, and cleansing to prepare ADO data for Jira
Use tools such as Jira Migration Assistant, Configuration Manager, or custom scripts for migration
Align migrated workflows, issue types, and permissions with Jira’s Agile/Scrum/Kanban frameworks
Provide training and support to teams during and after migration to ensure smooth adoption as needed
Global Collaboration & Support
Work with IT, development, QA, and business operations teams across multiple time zones
Partner with ITSM, DevOps, and Security teams to support incident, change, and problem management workflows
Ensure compliance with global standards (e.g., SOC2, ISO 27001) in regulated environments
Serve as the primary point of contact for Jira-related issues and user support
Skill Requirements
Required Qualifications
Experience: 8+ years as a Jira Administrator or Jira Consultant, with at least 5+ years in JSM in an enterprise environment
Technical Skills:
Deep understanding of Jira Cloud/Data Center, workflows, permission schemes, and project configuration
Proficiency in JQL, automation (ScriptRunner, Automation for Jira), and REST APIs
Experience with Agile/Scrum/Kanban methodologies and Jira Agile boards
Knowledge of Azure DevOps, data mapping, ETL, and migration tools
Certifications (Preferred):
Atlassian Certified Jira Administrator (ACP-100) or Jira Service Management Certification
Other Requirements
Soft Skills:
Strong problem-solving, communication, and cross-cultural collaboration skills
Preferred Qualifications
Experience in regulated industries (e.g., financial services, healthcare)
Familiarity with ITIL processes and incident/change/problem management
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
