IT Helpdesk Executive
Location: Jalandhar
Job Type: Full-Time
Department: Information Technology
Job Summary
We are seeking an IT Helpdesk Executive to provide first-level technical support across the organization. This role ensures smooth day-to-day IT operations, resolves user issues promptly, and supports productivity across all departments. Ideal for candidates with 0–2 years of experience or fresh graduates with strong technical fundamentals.
Responsibilities
- Provide Tier 1 technical support via phone, email, and ticketing system.
- Troubleshoot issues related to Windows 10/11, Microsoft Office Suite, and common business applications.
- Perform user account management in Active Directory (create, modify, disable accounts).
- Install, configure, and maintain desktops, laptops, printers, and mobile devices.
- Troubleshoot network connectivity issues (TCP/IP, Wi-Fi, DNS, DHCP, VPN).
- Maintain accurate documentation of issues, resolutions, and processes in the helpdesk system.
- Escalate unresolved or complex issues to Tier 2/IT Operations when needed.
Qualifications
Education:
- BCA, BSc IT, B.Tech (CSE/IT), or MSc IT.
Experience:
- 0–2 years of experience in IT support/helpdesk preferred.
- Freshers with strong technical knowledge are welcome.
Technical Skills:
- Good understanding of Windows 10/11 operating systems.
- Hands-on experience with Active Directory user management.
- Basic networking knowledge (IP addressing, DNS, DHCP, VPN).
Communication Skills:
- Excellent verbal and written communication.
- Ability to explain technical issues to non-technical users.
Preferred Skills (Nice to Have)
- Knowledge of Microsoft 365 administration.
- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar.
Why Join Us?
- Opportunity to start or grow your career in IT support
- Work with modern tools and technologies
- Supportive team environment
Job Types: Full-time, Permanent, Fresher
Pay: ₹18,000.00 - ₹22,000.00 per month
Benefits:
- Commuter assistance
- Provident Fund
Language:
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
