Department:
Installation Services
Reports To:
Head of Installation Services
Location:
Bengaluru
Employment Type:
Full-time
Experience Required:
2+ years in service operations, contractor/vendor management, or field operations (interiors, home services, or construction preferred)
Education:
Bachelor's degree in Business Administration, Operations, or a related field; MBA is a plus
Package:
₹5-6 LPA CTC
Job Summary
The Service Manager owns end-to-end delivery of Material Depot's installation services vertical — driving operational performance, managing the subcontractor network, and ensuring customers receive a high-quality, on-time installation experience. This is a leadership role with direct accountability for revenue, profitability, and team output.
Key Responsibilities
- Overall service operations management, resource allocation, and scheduling.
- Drive team performance and ensure high customer satisfaction.
- Manage contractor relationships, onboarding, and performance.
- Handle customer and internal escalations to ensure timely resolution.
- Own service revenue, profitability, and productivity targets.
Required Skills & Qualifications
- Strong leadership and team management capability
- P&L ownership and commercial acumen
- Vendor/contractor negotiation and relationship management
- Problem-solving under pressure, especially with escalations
- Data-driven decision making and reporting
Key Performance Indicators (KPIs)
- % orders with delivery delay
- Total number of site audits & installations in a week
- NPS Score
- % orders where site auditors and installers did not maintain adherence
Pay: ₹500,000.00 - ₹600,000.00 per year
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
