Senior ServiceNow Consultant – Field Service Operations (FSO)
Experience: 7+ Years
Location: Remote (1 Resource at Client Location – Mumbai | 3 Resources – Remote)
Time Zone: IST
Open Positions: 4
Budget: ₹85,000 – ₹90,000 + GST
Note: Vendor must provide a laptop as per the project's required configuration.
Job Description
We are seeking an experienced Senior ServiceNow Consultant – Field Service Operations (FSO) to join our team. The ideal candidate will have strong expertise in designing, configuring, implementing, and supporting ServiceNow FSO solutions. You will work closely with business stakeholders, solution architects, developers, and cross-functional teams to streamline field service operations, improve work order management, optimize scheduling and dispatching, and enhance overall technician productivity.
The candidate should possess hands-on experience with the ServiceNow platform, including Field Service Operations (FSO), ITSM, CMDB, Asset Management, Flow Designer, IntegrationHub, and third-party integrations. This role requires excellent analytical, communication, and problem-solving skills, along with the ability to understand business requirements and translate them into scalable ServiceNow solutions.
Key Responsibilities
Functional Responsibilities
- Gather, analyze, and document business requirements for Field Service Operations.
- Conduct stakeholder meetings, workshops, and requirement discovery sessions.
- Prepare Functional Requirement Documents (FRDs), Solution Design Documents (SDDs), and user stories.
- Configure and implement ServiceNow FSO modules, including:
- Work Orders
- Work Order Tasks
- Dispatcher Workspace
- Agent Mobile App
- Scheduling & Dispatch
- Assignment Rules
- Service Territories
- Technician Management
- Inventory & Asset Integration
- Support User Acceptance Testing (UAT), business demonstrations, and solution validation.
- Conduct knowledge transfer sessions and end-user training.
Technical Responsibilities
- Configure and customize ServiceNow FSO applications and workflows.
- Develop Flow Designer flows, Business Rules, and automation.
- Configure Work Order lifecycle management.
- Implement Scheduling Policies and Dynamic Scheduling.
- Design reports and dashboards for operational insights.
- Integrate ServiceNow with Asset Management, CMDB, ITSM, and third-party systems using REST/SOAP APIs.
- Support data migration, deployments, go-live activities, and post-production hypercare.
Required Skills
- 7+ years of hands-on experience with the ServiceNow platform.
- Strong implementation experience in ServiceNow Field Service Operations (FSO).
- Expertise in:
- ITSM
- CMDB
- Asset Management
- Flow Designer
- IntegrationHub
- Mobile Agent
- Experience with REST/SOAP API integrations.
- Strong understanding of Agile/Scrum methodologies.
- Excellent stakeholder management, communication, and documentation skills.
- Strong analytical and problem-solving abilities.
Preferred Certifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist – Field Service Management (CIS-FSM)
- ITIL Foundation Certification
Roles & Responsibilities Summary
- Requirement Gathering
- Solution Design
- ServiceNow FSO Configuration
- Scheduling & Dispatch Setup
- Mobile Agent Configuration
- Integration Support
- UAT Support
- Go-Live Support
- Hypercare Support
Pay: ₹85,000.00 - ₹90,000.00 per month
Work Location: In person
