Candidates should possess a degree or diploma in hospitality management or equivalent experience in hotel operations, preferably within the rooms division. A minimum of 3–5 years of experience in front office or housekeeping is essential, with prior exposure to training or supervisory roles. Strong communication and presentation skills are required to deliver engaging sessions. The ability to coach, mentor, and motivate diverse teams is critical. Attention to detail, adaptability, and problem-solving skills are highly valued. Proficiency in hotel systems and knowledge of industry standards is expected. A passion for service excellence and continuous improvement completes the ideal profile.