- Lead, mentor, and motivate a team of Customer Support Executives.
- Monitor daily team performance and ensure service level agreements (SLAs) are consistently met.
- Handle customer escalations and resolve complex queries professionally.
- Conduct regular coaching sessions, performance reviews, and training programs.
- Prepare daily, weekly, and monthly MIS reports on team performance and customer satisfaction.
- Ensure adherence to company policies, quality standards, and operational processes.
- Collaborate with internal departments to resolve customer issues efficiently.
- 2-4 years of TL experience is required in Customer support or Sales process.
- Should have excellent communication skills and team managing skills.
- Languages: English+ Kannada, Telugu, Tamil and Hindi
- Contact 7019815945
Pay: ₹22,000.00 - ₹25,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Application Question(s):
- How many languages do you know fluently?
Education:
Experience:
- Team leader : 2 years (Required)
Language:
Location:
- Whitefield, Bengaluru, Karnataka (Required)
Work Location: In person
