KEY RESPONSIBILITIES:
Monitor Product Server and performance in real time
Handle incidents and perform first-level troubleshooting
Analyze logs and assist in root cause identification
Ensure SLA compliance and proper escalation management
Coordinate with internal teams and client technical stakeholders.
TECHNICAL SKILLS REQUIRED:
Solid working knowledge of web applicants, RESTful APIs, request–response flow, and client–server architecture
Hands-on exposure to Linux and Windows Server environments, especially Linux Servers (Ubuntu / Rocky / RedHat)
Basic knowledge of Databases (PostgreSQL or MS SQL) including query execution, troubleshooting,
and database connectivity validation.
Familiarity with DNS/NS, IIS, Apache, and NGINX for basic configuration checks and service monitoring.
Strong understanding of TCP/IP fundamentals, ports, firewall basics, and connectivity testing using tools like Telnet and Netstat.
Experience with monitoring systems, ticketing platorms,and SSH tools for remote server access and incident handling.
Good to Have experience with Wireshark, Postman, Zabbix, Grafana.
Exposure to telecom messaging concepts (SMSC, SMPP) is an added advantage.
BEHAVIORAL & PROFESSIONAL SKILLS:
Strong ownership and accountability mindset
Proactive and R&D-oriented approach to problem solving
Ability to intestate root causes instead of temporary fixes
Ability to work under pressure and technical emergencies
Strong communication skills, hold on English language and client coordination skills
Team player with disciplined and responsible atude
Job Type: Full-time
Benefits:
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
