Senior Project Coordinator
Qualification: Degree/Diploma in Mechanical or Civil Engineering
Location: Mangalore
Experience: 4+ Years
Employment Type: Full-Time
We are seeking an experienced, proactive, and detail-oriented Senior Project Coordinator to lead and coordinate end-to-end project execution activities.
The role involves managing a team of Project Coordinators responsible for handling the complete process from customer enquiry, pre-sales coordination, order processing, post-sales follow-up, delivery coordination, and billing closure. The ideal candidate will ensure smooth communication between customers, consultants, vendors, and internal teams including engineering, sales, procurement, production, and logistics while maintaining timelines, accuracy, and customer satisfaction.
Key Responsibilities:
A) Project Coordination
- Receive customer enquiries and assign them to the respective pre-sales/estimating team members.
- Ensure quotations are submitted within committed timelines.
- Support the sales team during negotiations and quotation revisions.
- Monitor project progress and delivery schedules through the coordination team.
- Track pending approvals, drawings, material availability, and site requirements.
- Coordinate with the CRM team regarding customer communication on delivery and execution status.
- Escalate project delays or operational issues to management in a timely manner.
- Coordinate dispatch planning and delivery schedules.
- Ensure delivery documents and invoices are completed accurately and on time.
- Maintain proper project documentation and version control.
- Track billing status and pending payments.
- Prepare and submit regular project status reports to management.
B) Team Management
- Allocate work and monitor daily productivity of the Project Coordination team.
- Track project progress, identify delays or bottlenecks, and implement corrective actions proactively.
- Lead, guide, and supervise the Project Coordination team.
- Ensure team response time and communication standards are consistently maintained.
- Train team members on SOPs, ERP/CRM systems, and customer handling practices.
- Conduct regular review meetings and alignment discussions.
- Monitor discipline, compliance, and adherence to internal processes.
- Prepare and submit operational updates and escalation reports to management.
Skills Required
- Strong leadership and team management capabilities.
- Customer-focused approach with excellent coordination and communication skills.
- Strong follow-up skills and ownership mindset.
- Knowledge of pre-sales and post-sales coordination processes.
- Good documentation and reporting skills.
- Ability to manage multiple projects simultaneously.
- Strong problem-solving and escalation management abilities.
- Experience in client coordination and vendor management.
- Sound knowledge of construction and fabrication materials, including sheet metal, structural steel, fabrication works, and precast concrete.
- Understanding of project planning and execution methodologies.
- Ability to interpret technical drawings and coordinate effectively with engineering teams.
Pay: ₹20,420.32 - ₹50,235.52 per month
Work Location: In person
